Expanding Audiology Services Through Telehealth Enabled Partnerships : The Hearing Journal

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Expanding Audiology Services Through Telehealth Enabled Partnerships

Swanepoel, De Wet PhD; Clark, Jackie L. PhD

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The Hearing Journal 76(05):p 15,18,19, May 2023. | DOI: 10.1097/01.HJ.0000935960.81786.cf
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Hearing loss is a widespread health condition affecting millions of people worldwide. Unfortunately, there is a severe shortage of formally trained hearing professionals to identify and treat the increasing needs. Audiologists and otolaryngologists are both involved in the diagnosis of hearing loss and balance disorders and their respective treatments. These professions have established a close and collaborative relationship over many decades to support the best possible patient-centered care and outcomes. Just like any medical physician, otolaryngologists can offer medical diagnoses and treatment plans. Meanwhile, audiologists are recognized for their capacity to provide audiological diagnoses and treatments that are specific to each patient’s hearing and balance abilities, as well as personalized remediation measures. Unfortunately, access remains a major challenge for affected persons requiring unique solutions that involve partnering with multiple professions outside the audiology and hearing fields.

Figure 1:
DALL-E-created artwork. Prompt: “A person in a waiting room standing at a kiosk for remote teleaudiology consultation, digital art.” Teleaudiology, telehealth.
Table 1:
Potential Benefits of Teleaudiology Screening Service in Partnership with Allied Health Professionals.

There are various professional partnerships (beyond audiology and otolaryngology) that have been formed to address quality of life and health issues in rural communities. For one, the South Africa Rural Health Conference brings together a diverse group of health care professionals, activists, researchers, community members, and others with a passion for service provision in rural and underserved regions. Their reasoning is simple: many allied health professionals have overlapping patient bases with individuals who have hearing loss and/or communication disorders. While otolaryngologists, speech-language pathologists, and, on occasion, general medical practitioners have been obvious partners, others we can look to in under--resourced settings to widen our horizons include optometrists, ophthalmologists, podiatrists, pharmacists, and dentists. These audiology partnerships offer abundant opportunity for value-added hearing services that are linked to audiologists.

Persons with hearing loss will inevitably seek services from allied health professionals other than audiologists, simply because symptoms experienced from one comorbidity may be affecting a patient’s attention far more obviously than other symptoms (such as hearing loss). For example, people with diabetes are at higher risk for hearing loss but may be focusing primarily on ambulating while in the presence of moderate-to-severe foot pain. Therefore, the slow and insidious nature of hearing loss has become a less obvious problem than the urgent need to ambulate and seek treatment from a podiatrist. Similarly, people with vision problems who visit an optometrist are likely to also be at an age where hearing loss is likely to become noticeable. As such, there are significant opportunities to recognize the natural overlap in patient bases between these allied health professionals and audiologists. It is not surprising, therefore, that combined practices of optometry and audiology have been growing rapidly with franchise examples like Specsavers and Boots UK.


Audiology services can be extended by actively partnering with a number of other allied health care professionals. These partnerships can facilitate the provision of hearing screenings and other audiology services in a more convenient and accessible way to patients. Teleaudiology options can enable audiology practices to support allied health professions remotely with limited human resource requirements. COVID-19-accelerated teleaudiology options for remote self-testing can, for example, link to an audiologist asynchronously or even synchronously. 1 Examples of such technologies include free-standing kiosks or the use of a digital notepad or tablet with noise-canceling earphones to provide an accurate and rapid hearing screening test with results immediately rendered. 1–3 When partnering with the vast array of allied health professionals, audiologists will be the “go-to” professional who will ensure complimentary validated and appropriate hearing screening protocols for these settings. These kiosks can easily provide rapid automated hearing screening for patients in waiting rooms or dedicated quiet spaces. Such kiosks are currently available in a variety of allied health professionals’ offices and are typically equipped with headphones, microphones, and computer software that allow patients to complete hearing screenings in a self-directed and private manner. Screening technologies for kiosk testing have been well-validated and include pure tone audiometry or speech-in-noise (e.g., digits-in-noise) screening tests 3 with the necessary quality control features.

Patients who fail the screening can connect with the servicing audiology practice via the screening kiosk by making an appointment or potentially scheduling a live telehealth call to discuss the test results and next steps. A simple value-added teleaudiology screening service in partnership with a variety of allied health professions can yield mutual benefits for patients and professionals summarized as shown in Table 1.

Pharmacies are also a valuable partner in extending audiology services through the use of screening kiosks. Many pharmacies have private consultation rooms, which can be equipped with screening kiosks to offer hearing screenings and even hearing aid fitting consultations in areas where audiology access is limited. With the recent advent of over-the-counter (OTC) hearing aids seen in pharmacies to facilitate sales of OTC devices, there are many opportunities for audiologists to improve the quality of life for many individuals suffering from hearing loss. Audiology can provide value-added opportunity services directly linking individuals with a hearing health professional. Hearing screening kiosks have also emerged in optometry practices in partnership with OTC hearing aids. 4 Audiology practices can provide similar services in partnership with optometry/ophthalmology and podiatry practices with the addition of a direct link to a professional.


Audiology can expand its service offering through partnerships with allied health professionals, which can benefit patients, professionals, and the field of audiology as a whole. Teleaudiology options, such as the use of kiosks and tablets for rapid automated hearing screenings, can make audiology services more accessible and convenient for patients while also reducing human resource requirements. These partnerships can also promote hearing health awareness and provide value-added services to patients, such as hearing aid fitting consultations, hearing health promotion, and reducing stigma about hearing disabilities. As the health care landscape continues to evolve, audiology can continue to expand its reach and impact through strategic partnerships and teleaudiology innovations.


Swanepoel DW, Hall JW 2020 Making audiology work during COVID-19 and beyond The Hearing Journal 73 20 24 https://doi.org.10.1097/01.HJ.0000669852.90548.75
Folmer RL, Saunders GH, Vachhani JJ, et al. 2021 Hearing health care utilization following automated hearing screening Journal of the American Academy of Audiology 32 235 245 https://doi.org/10.1055/s-0041-1723041
De Sousa KC, Moore DR, Smits C, Swanepoel DW 2021 Digital technology for remote hearing assessment - current status and future directions for consumers Sustainability 13 10124 https://doi.org/10.3390/su131810124
Vision Monday. 2022 My Eyelab and Stanton Optical to offer OTC hearing aids and services. Retrieved from: https://www.visionmonday.com/business/icymi/article/my-eyelab-and-stanton-optical-to-offer-otc-hearing-aids-and-services-1/
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