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The Synergistic Role TQM and Reengineering Could Play in Standardizing the European Vaccination Policy

Dubois, Hans F.W. MSc, MA

Quality Management in Health Care: December 2002 - Volume 10 - Issue 2 - p 47–57
Original Article

For the implementation of the proposed European standardized vaccination, total quality management (TQM) and reengineering could be powerful tools with a potentially synergistic effect. In the case examined, nonexplicit TQM prepared the organization in several ways for reengineering: providing the human capital, making people think beyond their daily tasks, and pulling the inertial professional organization in the direction of an “adhocracy.” The quiet role management played, the incentive supplied by a high authority, the quick creation of solutions, and the existence of a realistic crisis represent other success factors.

Researcher, Social Biology, University of Amsterdam, Amsterdam, Holland.

Special thanks to Susan Eaton, Assistant Professor of Public Policy at Harvard University, for her inspiration and recommendations; Pien de Maar and Elisabeth van den Berg, Infant Welfare Center De Meern, for taking time for the interviews; and Professor Blume, University of Amsterdam, for his comments and final touches.

© 2002Wolters Kluwer Health | Lippincott Williams & Wilkins