Insights From the Armstrong InstituteJourney Mapping to Improve Patient-Family Experience and Teamwork: Applying a Systems Thinking Tool to a Pediatric Ambulatory ClinicNatale, Veronica MPH; Pruette, Cozumel MD, MHS, MS; Gerohristodoulos, Kylee RN, MSN, CPN; Scheimann, Ann MD, MBA; Allen, Lisa PhD, MA; Kim, Julia M. MD, MPH Author Information Departments of Quality Improvement (Ms Natale) and Specialty Clinic (Ms Gerohristodoulos), Johns Hopkins Hospital, Baltimore, Maryland; Department of Pediatrics, Johns Hopkins University School of Medicine, Baltimore, Maryland (Drs Pruette, Scheimann, and Kim); Department of Service Excellence, Johns Hopkins Health System, Baltimore, Maryland (Dr Allen); Armstrong Institute for Patient Safety and Quality, Johns Hopkins University School of Medicine, Baltimore, Maryland (Drs Allen and Kim); and Department of Health Policy and Management, Johns Hopkins University Bloomberg School of Public Health, Baltimore, Maryland (Dr Kim). Correspondence: Julia M. Kim, MD, MPH, Johns Hopkins University School of Medicine, 200 North Wolfe St, Rubenstein Bldg, Baltimore, MD 21287 ([email protected]). We would like to thank Michelle Moore, who served as our patient experience coach and used both data and heart in guiding us toward improvement for our patients and families. The authors declare no conflicts of interest. Quality Management in Health Care 32(1):p 61-64, January/March 2023. | DOI: 10.1097/QMH.0000000000000409 Buy Metrics © 2023 Wolters Kluwer Health, Inc. All rights reserved.