Journey Mapping to Improve Patient-Family Experience and Teamwork: Applying a Systems Thinking Tool to a Pediatric Ambulatory Clinic : Quality Management in Healthcare

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Journey Mapping to Improve Patient-Family Experience and Teamwork: Applying a Systems Thinking Tool to a Pediatric Ambulatory Clinic

Natale, Veronica MPH; Pruette, Cozumel MD, MHS, MS; Gerohristodoulos, Kylee RN, MSN, CPN; Scheimann, Ann MD, MBA; Allen, Lisa PhD, MA; Kim, Julia M. MD, MPH

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Quality Management in Health Care 32(1):p 61-64, January/March 2023. | DOI: 10.1097/QMH.0000000000000409
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