Insights From the Armstrong InstituteGetting Back to Basics in CommunicationAllen, Lisa W. PhDAuthor Information Johns Hopkins Medicine, Baltimore, Maryland. Correspondence: Lisa W. Allen, PhD, Johns Hopkins Medicine, 600 N. Wolfe St, Baltimore, MD 21287 (firstname.lastname@example.org). Special thanks to the following for their role in developing and implementing this model: the JHH Patient Experience Team, Adey Betre, MA, Zackary Lawrence, MS, Deborah Miller, MS, RN, Nicole Pritchett, MS, Jadine Small, MPH, Jade Hewitt, and Heather Webb; Physician Advisors: Maggie Moon, MD, Zishan Siddiqui, MD, Peter J. Pronovost, MD, PhD, and Brent Pottinger, MD; and the Patient-Physician Communication Faculty: Debra Roter, DrPH, Lenny Feldman, MD, Robert Shochet, MD, and Stephen Wegener, PhD, ABPP. The author receives honorarium and travel expense coverage from Planetree International to speak at annual conference, and meeting expenses covered by Qualtrics to attend annual meeting. Quality Management in Health Care: April/June 2020 - Volume 29 - Issue 2 - p 126-127 doi: 10.1097/QMH.0000000000000249 Buy Metrics © 2020 Wolters Kluwer Health, Inc. All rights reserved.