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OSF Healthcare's Journey in Patient Safety

Whittington, John MD; Cohen, Howard MD


This article describes OSF Healthcare's recent journey in patient safety. It discusses the involvement of its 6 hospitals in collaboration with each other and the Institute for Healthcare Improvement. OSF focused on a strategy for decreasing adverse drug events (ADEs). They worked on impacting 4 major areas: safety culture, high-risk medication, dispensing of medication, and medication reconciliation. By doing this, OSF decreased its rate of ADEs per 1000 units of medication administered from 3.84 to 1.39 over the course of 20 months.

From the OSF Healthcare System, Peoria, Ill, and the Institute for Healthcare Improvement, Boston Mass (Whittington)

The OSF Saint Francis Medical Center, Peoria, Ill. (Cohen)

Corresponding author: John Whittington, MD, OSF Healthcare System, 800 NE Glen Oak Ave, Peoria, IL 61603 (e-mail:

©2004Lippincott Williams & Wilkins, Inc.