The Balanced Scorecard: A Strategic Management System for Multi-Sector Collaboration and Strategy Implementation : Quality Management in Healthcare

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The Balanced Scorecard

A Strategic Management System for Multi-Sector Collaboration and Strategy Implementation

Inamdar, Noorein S.; Kaplan, Robert S.; Jones, Mary Lou Helfrich; Menitoff, Rita

Author Information

S. Noorein Inamdar, MS, MBA, PhDC,Management Consultant/PhD Candidate, Health Policy and Management, Harvard University, Boston, Massachusetts

Robert S. Kaplan, PhD,Professor, Harvard Business School, Boston, Massachusetts

Mary Lou Helfrich Jones, PhD, RN, CNAA,Assistant Operating Officer, Duke University Health System, Women's Services, Durham, North Carolina

Rita Menitoff, MS,President, Women's Health Management Solutions, LLC, New York, New York

Quality Management in Health Care 8(4):p 21-39,

Abstract

 

This article illustrates the application of the Balanced Scorecard, a method more commonly associated with the business world, to a nonprofit multisector National Women's Health Quality Initiative (NWHQI). The article delineates the following multiple uses of the Balanced Scorecard for the NWHQI effort:

  • Set NWHQI strategy and structure.
  • Provide the framework and principles to implement NWHQI's strategy.
  • Develop a measurement system to assess the progress and success of NWHQI's strategy.
  • Serve as a collaboration mechanism for multisector stakeholders.
  • Advance women's health knowledge base.

This article concludes by sharing key insights regarding the utility of the Balanced Scorecard to promote the success of this nationwide women's health quality initiative.

©2000Aspen Publishers, Inc.

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