Original Article: PDF OnlyUsing Patient Feedback for Quality ImprovementTasa, Kevin; Baker, G. Ross; Murray, MichaelAuthor Information Kevin Tasa, M.Sc., is Research Officer in the Hospital Management Research Unit, Department of Health Administration, University of Toronto. He is currently working on a study of team effectiveness in hospitals. G. Ross Baker, Ph.D., is Associate Professor in the Department of Health Administration, University of Toronto. His current research focuses on the relationship of organizational culture to quality improvement and methods for organizational learning. Michael Murray, Ph.D., is Assistant Professor in the Hospital Management Research Unit, Department of Health Administration, University of Toronto. His current research focuses on the development and use of patient feedback systems in hospitals and their relationship to quality improvement. Quality Management in Health Care: Winter 1996 - Volume 4 - Issue 2 - p 55-67 Buy Abstract This article describes the results of a study designed to understand how health care organizations use patient feedback. The article examines the organizational factors and the barriers that influence patient feedback use and concludes with propositions that can serve to guide future action and research in this area. ©1996Aspen Publishers, Inc.