Original Article: PDF OnlyEastman Kodak Company's experience with TQM in hospitalsHarmon, John C.Author Information John C. Harmon, Ph.D., is a corporate quality consultant at Eastman Kodak Company, Rochester, New York. Prior to his current position, he served in various sales and marketing roles, including assignments in field sales management and product planning and appointments as marketing director and training director. He received his Ph.D. in history from the University of Rochester and his B. A. from the College of Wooster, and he attended Vanderbilt Law School. Quality Management in Health Care: Spring 1994 - Volume 2 - Issue 3 - p 44-55 Buy Abstract Many companies in American industry have been practicing the methods of total quality management (TQM) for over a decade. Some of these companies are providers of health care products. Health care businesses, particularly hospitals, can benefit from their supplier relationships by learning what their vendors know about the principles and techniques of TQM. This article explores what one such supplier, the Eastman Kodak Company, has learned about implementing TQM for fast and meaningful results, using the lessons from its own experience and from consulting with some of its customer hospitals. ©1994Aspen Publishers, Inc.