A policy and procedure manual is a tool to set guidelines and expectations based on the mission and vision of an office. If a manual is not available to set guidelines, the employees may make their own decisions to solve problems, which can often result in confusion, inconsistencies, and mistakes. A well-written policy manual will also benefit the staff by providing them with a quick resource for decision-making. This will increase the quality of service by reducing the risk of potential mistakes that can be made in a busy practice.
Tracey Hotta, RN, BScN, CPSN, CANS, is the owner and president of TH Medical Aesthetics. She is the past president of the ASPSN, Editor of the Plastic Surgical Nursing journal, and on the Board of Directors of the Canadian Society of Plastic Surgical Nurses.
Address correspondence to Tracey Hotta, RN, BScN, CPSN, CANS, TH Medical Aesthetics, 8179 Yonge Street, Thornhill, ON L3T-3T3, Canada (e-mail: Tracey@hotta.ca)
The author reports no conflict of interest.