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Lessons in How Not to Deliver Patient-Centered Care

Treiger, Teresa M. RN-BC, MA, CHCQM-CM/TOC, CCM

doi: 10.1097/NCM.0000000000000062
Departments: The HeartBeat of Case Management

Teresa M. Treiger, RN-BC, MA, CHCQM-CM/TOC, CCM, Principal of Ascent Care Management, LLC, has worked in settings across the health care continuum for more than 25 years. A recognized expert in case management strategies, Teri has published on case management, technology, professionalism, and transition of care. She served as a primary investigator in the 2010 HIT Survey and was a team member for the 2012 survey update. Teri is on the National Transition of Care Coalition Board of Directors and served as the National President of the Case Management Society of America 2010–2011. Her current work encompasses writing, professional education, public speaking, and consulting in the development of integrated care coordination, transition of care, and case management programs and technology solutions.

Address correspondence to Teresa M. Treiger, RN-BC, MA, CHCQM-CM/TOC, CCM, Ascent Care Management, LLC, Quincy, MA 02171 (

The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Mindy Owen at: and Teri Treiger at:

The author reports no conflicts of interest.

© 2014 Wolters Kluwer Health | Lippincott Williams & Wilkins.