Departments: The HeartBeat of Case ManagementIt's All About the People: Advocacy in ActionLeDoux, Jeannie MBA, BSN, RN, CCM, CPHQ, CTT+ Author Information Jeannie LeDoux, MBA, BSN, RN, CCM, CPHQ, CTT+, is a commissioner and former Chair of the Commission for Case Manager Certification, the first and largest nationally accredited organization that certifies more than 50,000 professional case managers and disability management specialists. She is also a senior clinical educator at MCG, part of Hearst Health. Her professional work includes work with diverse cultures and with special needs and complex medical issues. She also has extensive experience working with the military. Address correspondence to Jeannie LeDoux, MBA, BSN, RN, CCM, CPHQ, CTT+, Commission for Case Manager Certification, 1120 Route 73, Ste 200, Mount Laurel, NJ 08054 ([email protected]). The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Teri Treiger at: [email protected] The author reports no conflicts of interest. Professional Case Management 28(1):p 35-37, January/February 2023. | DOI: 10.1097/NCM.0000000000000618 Buy Metrics © 2023 Wolters Kluwer Health, Inc. All rights reserved.