Departments: The HeartBeat of Case ManagementLiving With Rheumatoid ArthritisSunderhaus, Connie RN-BC, CCM Author Information Connie Sunderhaus, RN-BC, CCM, is currently the clinical consultant for CXJ Consulting. Connie has authored numerous articles and is a national speaker on topics of case management, public policy, communication, and patient advocacy. Connie has served on the executive committee of the Case Management Society of America and chaired several committees. Address correspondence to Connie Sunderhaus, RN-BC, CCM, ([email protected]). The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Teresa M. Treiger at: [email protected] The author reports no conflicts of interest. Professional Case Management: January/February 2022 - Volume 27 - Issue 1 - p 30-32 doi: 10.1097/NCM.0000000000000543 Buy Metrics © 2022 Wolters Kluwer Health, Inc. All rights reserved.