Departments: The HeartBeat of Case ManagementA True StoryMoebus, Janis MA, BA Author Information Janis Moebus, MA, BA, is currently a Vice President in Aon's Time Away and Life Solutions practice. Previously, Janis worked for ADP; McKesson Health Solutions, SHPS, eBenX; as well as several smaller organizations where she held leadership roles. Janis earned a BA from Augsburg College and an MA in Counseling Psychology from the University of St. Thomas. Address correspondence to Janis Moebus, MA, BA ([email protected]). The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Teri Treiger at: [email protected]. The author reports no conflicts of interest. Professional Case Management: May/June 2021 - Volume 26 - Issue 3 - p 159-161 doi: 10.1097/NCM.0000000000000500 Buy Metrics © 2021 Wolters Kluwer Health, Inc. All rights reserved.