Departments: The HeartBeat of Case ManagementI Feel So AloneLattimer, Cheri BSN, RNAuthor Information Cheri Lattimer, BSN, RN, is the Executive Director of the National Transitions of Care Coalition (NTOCC) and President/CEO of Integrity Advocacy & Management. Her leadership in quality improvement, case management, care coordination, health care standards and transitions of care is known on the national and international landscape. Address correspondence to Cheri Lattimer BSN, RN, 1328 N. Pinto Trail, Dewey, Arizona 86327 (email@example.com). The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Teresa M. Treiger at: firstname.lastname@example.org The author reports no conflicts of interest. Professional Case Management: November/December 2020 - Volume 25 - Issue 6 - p 351-352 doi: 10.1097/NCM.0000000000000469 Buy Metrics © 2020 Wolters Kluwer Health, Inc. All rights reserved.