DepartmentsSwimming UpstreamMoreo, Kathleen RN-BC, BSN, BHSA, CCM, CDMSAuthor Information Kathleen Moreo, RN-BC, BSN, BHSA, CCM, CDMS, is founder of Prime Education, LLC (PRIME), an accredited medical education company advancing the science of learning and behavior change for case managers and other health care professionals in federal, payer, health system, and community settings for more than 25 years. She is a past president of the Case Management Society of America (1999–2000) and a past recipient of the CMSA Case Manager of the Year Award. Address correspondence to Kathleen Moreo, RN-BC, BSN, BHSA, CCM, CDMS, PRIME Education, LLC, Ft Lauderdale, FL 33309 ([email protected]). The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Teri Treiger at: [email protected] The author reports no conflicts of interest. Professional Case Management: May/June 2020 - Volume 25 - Issue 3 - p 168-170 doi: 10.1097/NCM.0000000000000433 Buy Metrics © 2020 Wolters Kluwer Health, Inc. All rights reserved.