DepartmentsThe Four C's of Client Care ConsiderationsFink-Samnick, Ellen MSW, ACSW, LCSW, CCM, CRPAuthor Information Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP, is an award-winning, subject matter expert who empowers health care's transdisciplinary workforce through professional speaking, writing, mentoring, and consultation. She has content for the industry's knowledge projects for professional case management including books, white papers, chapters, articles, and continuing education on Practice Ethics, Competency-based Case Management, the Social Determinants of Health, Wholistic Case Management, and dimensions of Workplace Bullying. Address correspondence to Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP, EFS Supervision Strategies, LLC, Burke, VA 22015 ([email protected]). Disclaimer: The information contained in this department is for educational purposes only. It is not legal advice, which can only be given by an attorney admitted to practice in the jurisdiction/state(s) in which you practice. Do you have a question, topic, or issue you would like addressed here? Questions are always welcome. We encourage ALL readers to submit questions and/or manuscripts, as well as topics you would like to see addressed in this department. Questions and other inquiries are accepted by e-mail at: [email protected]. If you have an idea you would like to discuss, send your contact information by e-mail and you will be contacted via your preferred method. Editor's Note: This is an expanded tool to enhance case management practice. You may also want to read Competency versus Capacity, which appeared in this department earlier this year in Professional Case Management: March/April 2019, Volume 24, Issue 2, pp. 95–98. The author reports no conflict of interest. Professional Case Management: March/April 2020 - Volume 25 - Issue 2 - p 96-99 doi: 10.1097/NCM.0000000000000421 Buy Metrics © 2020 Wolters Kluwer Health, Inc. All rights reserved.