Departments: The HeartBeat of Case ManagementCase Managers and Community Efforts to Impact the Opioid CrisisTreiger, Teresa M. RN-BC, MA, CCM, CHCQM, FABQAURPAuthor Information Teresa M. Treiger, RN-BC, MA, CCM, CHCQM, FABQAURP, is a past President of CMSA and current Director on the National Transitions of Care Coalition. She is Principal of Ascent Care Management, LLC, Holbrook, Massachusetts, specializing in private client case management, education, program design, and writing. Her health care career has spanned across the continuum. She designed and implemented case management, transition of care, frequent emergency department utilization, and uncompensated care programs while at McKesson. Her clinical experience includes acute and rehabilitation care. Address correspondence to Teresa M. Treiger, RN-BC, MA, CCM, CHCQM, FABQAURP, Ascent Care Management, 47 Botolph St, Quincy, MA 02171 (firstname.lastname@example.org). The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Teri Treiger at: email@example.com The author reports no conflicts of interest. Professional Case Management: March/April 2020 - Volume 25 - Issue 2 - p 94-95 doi: 10.1097/NCM.0000000000000420 Buy Metrics Copyright © 2020 Wolters Kluwer Health, Inc. All rights reserved.