Audrey Sefakis, BSN, RN, CCM, is currently the Director of Case Management for Commercial Products at Tufts Health Plan in Massachusetts. She has been in the case management field for 21 years, with expertise in utilization management, hospital, physician-based, post-acute, and insurance case management. Her health care experience includes acute rehabilitation, pediatrics, community health, and hospice.
Address correspondence to Audrey Sefakis, BSN, RN, CCM, Tufts Health Plan, 705 Mt Auburn St, Watertown, MA 02472 (Audrey_Sefakis@tufts-health.com.).
The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Teri Treiger at: email@example.com
The author reports no conflicts of interest.