Mary Beth Newman, MSN, RN-BC, CCM, is a past president of CMSA and a recipient of CMSA's Case Manager of the Year Award. She has 35 years of professional experience with a focus on building best practice, quality-driven care management programs. Mary Beth is currently Senior Assistant Vice President at EXL Services where she supports global clinical operations.
Address correspondence to Mary Beth Newman, MSN, RN-BC, CCM, 9378 Mason Montgomery Road, Suite 316, Mason, OH 45040 (firstname.lastname@example.org).
The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Teresa M. Treiger at: email@example.com
The author reports no conflicts of interest.