Teri M. Treiger, RN-BC, MA, CCM, CHCQM, FABQAURP, is a thought leader inspiring Conscious Case Management© practice across the health care continuum through public speaking, professional education, peer mentoring, and publication. She is a prolific author in journals and books, most recently as co-editor and contributing author of CMSA Core Curriculum for Case Management, 3rd ed., co-author of COLLABORATE© for Professional Case Management. Teresa is principal at Ascent Care Management. She is a past National President of the Case Management Society of America (CMSA).
Address correspondence to Teresa M. Treiger, RN-BC, MA, CCM, CHCQM, FABQAURP, Ascent Care Management, Quincy, MA 02171 (firstname.lastname@example.org).
The intent of this column is meant to speak to the heart of case management: our joys, our struggles and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Teri Treiger at: email@example.com.
The author reports no conflicts of interest.