Mindy Susan Owen, RN, CRRN, CCM, is the principal of Phoenix Healthcare Assoc. LLC, Coral Springs, FL, specializing in case management education and management. Mindy's career in health care has included critical care neurosurgery and rehabilitation. She helped design and implement an SCI-TBI rehabilitation department at Wesley Regional Medical Center in Wichita, KS. Mindy was the first Midwest Regional Director of Case Management for Intracorp and has developed and directed both acute and MCO CM/DM programs nationwide. She is Charter Board member and Past President of CMSA, and Past Chair and Commissioner of CCMC.
Address correspondence to Mindy Susan Owen, RN, CRRN, CCM, Phoenix Healthcare Associates, 4613 University Dr, #384, Coral Springs, FL 33067 (firstname.lastname@example.org).
The intent of this column is meant to speak to the heart of case management: our joys, our struggles and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Teri Treiger at: email@example.com.
The author reports no conflicts of interest.