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A Consultant's Perspective From the Cat Bird's Seat

Daniels, Stefani RN, MSNA, ACM, CMAC; Owen, Mindy RN, CRRN, CCM

doi: 10.1097/NCM.0000000000000240
Departments: HeartBeat of Case Management

Mindy Owen, RN, CRRN, CCM, Mindy's career in health care has included critical care neurosurgery and rehabilitation. She helped design and implement an SCI-TBI rehabilitation department at Wesley Regional Medical Center in Wichita, Kansas. Mindy was the first Midwest Regional Director of CM for Intracorp and has developed and directed both acute and MCO CM/DM programs nationwide. She is a Charter Board member and Past President of CMSA, and Past Chair and Commissioner of CCMC. She is the Principal of Phoenix Healthcare Assoc. LLC—Coral Springs, Florida, specializing in Case Management education and management.

Stefani Daniels, RN, MSNA, ACM, CMAC, is the founder and managing partner of Phoenix Medical Management, Inc, a Florida-based consultancy firm dedicated exclusively to hospital case management solutions. She is recognized as a leading authority on hospital case management, and in addition to her numerous speaking engagements, serves on the editorial boards of Professional Case Management, CMSA Today, and HCPro's Case Management Monthly. She may be reached at

Address correspondence to Mindy Owen, RN, CRRN, CCM (

The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Mindy Owen at: Teri Treiger at:

The authors report no conflicts of interest.

Stefani Daniels is a leader and advocate for professional care management. She has had a unique opportunity, through her consulting practice to help craft the role, value, and functionality of care management, primarily in the hospital environment. As Stefani states in this editorial, her “cat bird seat” has given her a view of the good, the bad, and, sometimes, the ugly truths we are living with inside today's health care arena. My hope is, that as we welcome Stefani as a guest columnist and reflect on her perspective, we continue to work together to raise awareness of our important role within the patient experience, lead as professionals by always working at the top of our standards of practice, saying “No” to tasks that are not within scope, and highlighting the value of the care and compassion for all we serve. This makes us who we are and why health care is better because we are leading the team.

Please join me in reading and reflecting on Stefani's valuable insights.

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