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Straight Talk About Case Manager Burnout

Zawalski, Sandra BSN, RN, CRRN, CCM, ABDA, MSCC; Mann, Chikita MSN, RN, CCM

doi: 10.1097/NCM.0000000000000179
Departments: CCMC News and Views

Sandra Zawalski, BSN, RN, CRRN, CCM, ABDA, MSCC, is the Immediate Past Chair of the Commission for Case Manager Certification (CCMC), the first and largest nationally accredited organization that certifies case managers. Ms. Zawalski is an independent case management consultant who has worked in numerous practice settings over the course of her career.

Chikita Mann, MSN, RN, CCM, is a Commissioner with the CCMC. She is a case manager supervisor with GENEX Services Inc., and the author of 10 Commandments of Telecommuting: How to be Successful Working at Home.

Address correspondence to Sandra Zawalski, BSN, RN, CRRN, CCM, ABDA, MSCC, Commission for Case Manager Certification, 120 Route 73, Ste 200, Mount Laurel, NJ 08054 (

The authors report no conflicts of interest.

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