Departments: The HeartBeat of Case ManagementWhy Care Coordination Matters!Owen, Mindy RN, CRRN, CCMAuthor Information Mindy Owen, RN, CRRN, CCM, in her career in health care, has included critical care neurosurgery and rehabilitation. She helped design and implement an SCI-TBI rehabilitation department at Wesley Regional Medical Center in Wichita, KS. Mindy was the first Midwest Regional Director of Case Management for Intracorp and has developed and directed both acute and MCO CM/DM programs nationwide. She is a Charter Board member and Past President of CMSA, and Past Chair and Commissioner of CCMC. She is the Principal of Phoenix Healthcare Association LLC, Coral Springs, FL, specializing in Case Management education and management. Address correspondence to: Mindy Owen, RN, CRRN, CCM, Phoenix Healthcare Association, LLC, 4613 Coral Springs, FL 33067 (firstname.lastname@example.org). The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Mindy Owen at: email@example.com. Teri Treiger at: firstname.lastname@example.org. The author reports no conflicts of interest. Professional Case Management: March/April 2016 - Volume 21 - Issue 2 - p 95-96 doi: 10.1097/NCM.0000000000000142 Buy Metrics Copyright © 2016 Wolters Kluwer Health, Inc. All rights reserved.