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Patient Empowerment for Dual Eligibles

Teaching the Most Vulnerable Health Plan Members to Manage Their Health

Ortega, Laura RN, BSN, CCM, CCHW

doi: 10.1097/NCM.0000000000000132
Departments: Case Management Matters

Laura Ortega, RN, BSN, CCM, CCHW, is a Manager of the Community Connector Team at Molina Healthcare of Florida. She holds a Bachelor of Science in Nursing (BSN) degree from The University of Phoenix and is pursuing a Master's degree in Nursing, with a concentration in nursing administration. Laura is a Certified Case Manager; her 7 years of nursing experience includes case management, utilization review, and home care. She is also actively involved in community health and is a member of the Community Health Worker Coalition.

Address correspondence to Laura Ortega, RN, BSN, CCM, CCHW, Molina Healthcare of Florida, 8300 NW 33rd Street, Suite 400, Doral, Fl 33122 (

Case Management (CM) Matters is your opportunity to have your voice heard. We welcome articles some, in a less formal format than other journal departments, stories, practice tips, reflections, and revelations. How has CM changed you? How have you affected the lives of others? First-time and seasoned authors are welcome. Inquiries, questions, comments, and manuscripts should be submitted via e-mail to: or by mail to Lynn S. Muller, 15 West Main St, Suite C, P.O. Box 164, Bergenfield, NJ 07921-0164.

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The author reports no conflicts of interest

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