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Evaluating and Measuring Quality and Outcomes: A New “Essential Activity” of Case Management Practice

Watson, Annette C. RN-BC, CCM, MBA

doi: 10.1097/NCM.0000000000000133
Departments: CCMC News and Views

Annette C. Watson, RN-BC, CCM, MBA, is a past chair of the Commission for Case Manager Certification (CCMC), the first and largest nationally accredited organization that certifies case managers, and was the chair of the Program and Services Committee at the time the 2014–15 Role and Function Study and analysis were conducted. A national expert and thought leader in case management and health and human services delivery systems transformation and new models of care, she is President of Watson International Consulting, LLC.

Address correspondence to Annette C. Watson, RN-BC, CCM, MBA, Commission for Case Manager Certification, 1120 Route 73, Suite 200, Mount Laurel, NJ 08054 (

The author reports no conflicts of interest.

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