Departments: The HeartBeat of Case ManagementKindness in a Big Business EnvironmentTreiger, Teresa M. RN-BC, MA, CHCQM-CM/TOC, CCMAuthor Information Teresa M. Treiger, RN-BC, MA, CHCQM-CM/TOC, CCM, is a Past President of CMSA and Director on the National Transitions of Care Coalition. She is Principal at Ascent Care Management, LLC, Quincy, MA, specializing in case management education, program design, consulting, and private case management. She is co-author/creator of COLLABORATE for Professional Case Management published by Wolters Kluwer in June 2015 and editor/creator of CMSA's Career and Knowledge Pathways' inaugural program Standards of Practice: The Foundation for Professional Excellence in Coordination of Care Across the Continuum. Address correspondence to Teresa M. Treiger, RN-BC, MA, CHCQM-CM/TOC, CCM, Ascent Care Management, LLC, ([email protected]). The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. The author reports no conflicts of interest. Professional Case Management: July/August 2015 - Volume 20 - Issue 4 - p 197-198 doi: 10.1097/NCM.0000000000000101 Buy Metrics Copyright © 2015 Wolters Kluwer Health, Inc. All rights reserved.