Secondary Logo

Journal Logo

Institutional members access full text with Ovid®

Kindness in a Big Business Environment

Treiger, Teresa M. RN-BC, MA, CHCQM-CM/TOC, CCM

doi: 10.1097/NCM.0000000000000101
Departments: The HeartBeat of Case Management

Teresa M. Treiger, RN-BC, MA, CHCQM-CM/TOC, CCM, is a Past President of CMSA and Director on the National Transitions of Care Coalition. She is Principal at Ascent Care Management, LLC, Quincy, MA, specializing in case management education, program design, consulting, and private case management. She is co-author/creator of COLLABORATE for Professional Case Management published by Wolters Kluwer in June 2015 and editor/creator of CMSA's Career and Knowledge Pathways' inaugural program Standards of Practice: The Foundation for Professional Excellence in Coordination of Care Across the Continuum.

Address correspondence to Teresa M. Treiger, RN-BC, MA, CHCQM-CM/TOC, CCM, Ascent Care Management, LLC, (

The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles.

The author reports no conflicts of interest.

Copyright © 2015 Wolters Kluwer Health, Inc. All rights reserved.