Departments: CCMC News and ViewsGiving “Holistic” Answers to the Question of “Why” Educating and Empowering Individuals at Care TransitionsZawalski, Sandra BSN, RN, CRRN, CCM, ABDA, MSCCAuthor Information Sandra Zawalski, BSN, RN, CRRN, CCM, ABDA, MSCC, is the 2015–2016 chair of the Commission for Case Manager Certification (CCMC), the first and largest nationally accredited organization that certifies case managers. To date, more than 35,000 case managers are certified as Certified Case Managers. Ms. Zawalski has more than 30 years in nursing and case management in a variety of practice settings, including acute care, rehabilitation, catastrophic care, and workers' compensation. Address correspondence to Sandra Zawalski, BSN, RN, CRRN, CCM, ABDA, MSCC, Commission for Case Manager Certification, 1120 Route 73, Suite 200, Mount Laurel, NJ 08054 (firstname.lastname@example.org). The author reports no conflicts of interest. Professional Case Management: July/August 2015 - Volume 20 - Issue 4 - p 204-205 doi: 10.1097/NCM.0000000000000103 Buy Metrics Copyright © 2015 Wolters Kluwer Health, Inc. All rights reserved.