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Ethical Dilemmas in Managed Care: One Case Manager's Reflections

Charles, Baptista RN, BSN, CCM

doi: 10.1097/NCM.0000000000000056
Departments: Case Management Matters

Baptista Charles, RN, BSN, CCM, is a case manager working for a major health insurance company. She is currently a master's degree in nursing candidate at Saint Peter's University, where she is currently seeking her degree in nursing administration with a concentration in case management. She has been in the nursing field for 8 years with a strong background in medicine–surgery, home care, and case management.

Address correspondence to Baptista Charles, RN, BSN, CCM, 1056 Burnet Avenue, Union, NJ 07083 (

The author reports no conflicts of interest.

© 2014 Wolters Kluwer Health | Lippincott Williams & Wilkins.