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Time to Reflect and Celebrate Professional Case Management—You Deserve It!

Owen, Mindy RN, CRRN, CCM; Treiger, Teresa M. RN-BC, MA, CHCQM-CM/TOC, CCM; Fink-Samnick, Ellen MSW, ACSW, LCSW, CCM, CRP

doi: 10.1097/NCM.0000000000000053
Departments: The HeartBeat of Case Management

Mindy Owen, RN, CRRN, CCM, a Charter Board member and Past President of CMSA and Past Chair and Commissioner of CCMC. She is the Principal of Phoenix Healthcare Associates LLC, Coral Springs, Florida, specializing in case management education and manage-ment. Her career in health care has included critical care neurosurgery and rehabilitation. She helped design and implement an SCI-TBI rehabilitation department at Wesley Regional Medical Center in Wichita, Kansas. She was the 1st Midwest Regional Director of C.M. for Intracorp and has developed and directed both acute and MCO CM/DM programs nationwide.

Teresa M. Treiger, RN-BC, MA, CHCQM-CM/TOC, CCM, Principal of Ascent Care Management, LLC, has worked in settings across the health care continuum for more than 25 years. A recognized expert in case management strategies, Teri has published on case management, technology, professionalism, and transition of care. She served as a primary investigator in the 2010 HIT Survey and was a team member for the 2012 survey update. Teri is on the National Transition of Care Coalition Board of Directors and served as the National President of the Case Management Society of America 2010–2011. Her current work encompasses writing, professional education, public speaking, and consulting in the development of integrated care coordination, transition of care, and case management programs and technology solutions.

Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP, Principal of EFS Supervision Strategies, LLC, is an industry expert who empowers health care's Transdisciplinary workforce through professional speaking, mentoring, and consultation. She is adjunct faculty for George Mason University's College of Health & Human Services, Program Consultant for University of California San Diego Extension Case Management Certificate Program, trainer for the National Association of Social Workers, Director of Social Work education for Athena Forum, LinkedIn Moderator for Ellen's Ethical Lens©, and Editorial Board Member for Lippincott's Professional Case Management.

With Teresa Treiger, Ellen is the coauthor of the book COLLABORATE© for Professional Case Management: A Universal Competency-Based Paradigm, First Edition, to be published by Wolters Kluwer in Spring 2015. Ellen is an Ethics Category Honorable Mention for the Dorland Health People Awards, recipient of the Master Teacher Award for George Mason University's College of Health & Human Services, and Case Manager of the Year for the Case Management Society of America's Washington, DC, Chapter. She has served as a Commissioner for CCMC and Chair of their Ethics & Professional Conduct Committee, plus in various leadership roles amid the industry's professional associations.

Address correspondence to Mindy Owen, RN, CRRN, CCM, Phoenix Healthcare Associates LLC, 4613 University Dr., Suite 384, Coral Springs, FL 33067 (

The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Mindy Owen at: Teri Treiger at:

The authors report no conflicts of interest.

© 2014 Wolters Kluwer Health | Lippincott Williams & Wilkins.