Institutional members access full text with Ovid®

Share this article on:

Going Forward: What Is Case Management?

Owen, Mindy RN, CRRN, CCM

doi: 10.1097/NCM.0000000000000030
Departments: HeartBeat of Case Management

Mindy Owen, RN, CRRN, CCM, a Charter Board member and Past President of CMSA and Past Chair and Commissioner of CCMC. She is the Principal of Phoenix Healthcare Associates LLC, Coral Springs, Florida, specializing in case management education and management. Her career in health care has included critical care neurosurgery and rehabilitation. She helped design and implement an SCI-TBI rehabilitation department at Wesley Regional Medical Center in Wichita, Kansas. She was the 1st Midwest Regional Director of C.M. for Intracorp and has developed and directed both acute and MCO CM/DM programs nationwide.

Address correspondence to Mindy Owen, RN, CRRN, CCM, Phoenix Healthcare Associates, LLC, 4613 University Dr. 384, Coral Springs, FL 33067 (

The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us, so we may include them in future articles. Mindy Owen at and Teri Treiger at

The author reports no conflicts of interest.

Copyright © 2014 Wolters Kluwer Health, Inc. All rights reserved.