Departments: The HeartBeat of Case ManagementTaking Care of TootsieOwen, Mindy RN, CCRN, CCM; Bellot, Jennifer PhD, RNAuthor Information Mindy Owen, RN, CRRN, CCM, a Charter Board member and Past President of CMSA and Past Chair and Commissioner of CCMC. She is the Principal of Phoenix Healthcare Associates LLC, Coral Springs, Florida, specializing in case management education and management. Her career in health care has included critical care neurosurgery and rehabilitation. She helped design and implement an SCI-TBI rehabilitation department at Wesley Regional Medical Center in Wichita, Kansas. She was the 1st Midwest Regional Director of C.M. for Intracorp and has developed and directed both acute and MCO CM/DM programs nationwide. She was a participant in the 2012 NLN Writing Retreat sponsored by the NLN Foundation for Nursing Education and funded by Pocket Nurse. Jennifer Bellot, PhD, RN, is an Assistant Professor of nursing and Robert Wood Johnson Foundation Nurse Faculty Scholar at Thomas Jefferson University. Dr. Bellot thoroughly enjoys teaching graduate-level nursing students and continues to practice as a nurse, providing care services to young children with cerebral palsy, pervasive developmental, and neurological delays. Address correspondence to Mindy Owen, RN, CRRN, CCM, Phoenix Healthcare Associates LLC, 4613 Coral Springs, FL 33067 ([email protected]). Supplemental digital content is available for this article. Direct URL citations appear in the printed text and is provided in the HTML and PDF versions of this article on the journal's Web site (www.professionalcasemanagementjournal.com). The authors report no conflicts of interest. Professional Case Management: March/April 2013 - Volume 18 - Issue 2 - p 86-88 doi: 10.1097/NCM.0b013e31828069ed Buy SDC Metrics Copyright © 2013 Wolters Kluwer Health, Inc. All rights reserved.