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Recruiting, Hiring, and Onboarding Case Managers: Communication and Setting Expectations Are Keys to Success

Serbin, Kathryn M. BSN, MS, CCM; Jensen, Sue PhD, RN, CCM, MSCC

doi: 10.1097/NCM.0b013e3182806a50
Departments: Issues and Interventions

Kathryn M. Serbin, BSN, MS, CCM, is Chair of the Commission for Case Manager Certification (, the first and largest nationally accredited organization that certifies case managers. To date, more than 35,000 case managers have been board certified with the Certified Case Manager credential. Ms. Serbin is also Section Chief, Women's Health Clinic, and Senior Nurse, Surgical Clinics Ambulatory Care Center of the James A. Lovell Federal Healthcare Facility.

Sue Jensen, PhD, RN, CCM, MSCC, is Chair-Elect of the CCMC. She is also part owner of ALARIS, a case management company that offers specialized consulting services to maximize the recovery of injured employees.

Address correspondence to Kathryn M. Serbin, BSN, MS, CCM, Commission for Case Manager Certification, 15000 Commerce Parkway, Suite C, Mt. Laurel, NJ 08054 (

The authors report no conflicts of interest.

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