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The Power of Empathy: Listening, Processing, and Staying Out of the Way

Serbin, Kathryn M. BSN, MS, CCM

doi: 10.1097/NCM.0b013e3182769c80
Departments: CCMC News and Views

Kathryn M. Serbin, BSN, MS, CCM, is Chair of the Commission for Case Manager Certification ( Ms. Serbin is also Section Chief, Women's Health Clinic, and Senior Nurse, Surgical Clinics Ambulatory Care Center of the James A. Lovell Federal Healthcare Facility.

Address correspondence to Kathryn M. Serbin, BSN, MS, CCM Commission for Case Manager Certification, 15000 Commerce Parkway, Suite C, Mt. Laurel, NJ 08054 (

The author reports no conflicts of interest.

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