Kathryn M. Serbin, BSN, MS, CCM, is Chair of the Commission for Case Manager Certification (www.ccmcertification.org). Ms. Serbin is also Section Chief, Women's Health Clinic, and Senior Nurse, Surgical Clinics Ambulatory Care Center of the James A. Lovell Federal Healthcare Facility.
Address correspondence to Kathryn M. Serbin, BSN, MS, CCM Commission for Case Manager Certification, 15000 Commerce Parkway, Suite C, Mt. Laurel, NJ 08054 (firstname.lastname@example.org).
The author reports no conflicts of interest.