Mindy Owen, RN, CRRN, CCM, has worked as critical care neurosurgery and rehabilitation, helped design and implement an SCI-TBI rehabilitation department at Wesley Regional Medical Center in Wichita, Kansas. She was the first Midwest Regional Director of C.M. for Intracorp and has developed and directed both acute and MCO CM/DM programs nationwide. She is a Charter Board member and Past President of CMSA, and Past Chair and Commissioner of CCMC. She is the Principal of Phoenix Healthcare Assoc. LLC, Coral Springs, Florida, specializing in case management education and management.
Address Correspondence to Mindy Owen, RN, CRRN, CCM, Phoenix HealthCare Associates, LLC, 4613 University Dr, Ste 384, Coral Springs, FL 33067 (firstname.lastname@example.org).
The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us (Peter Moran at: email@example.com or Mindy Owen at: firstname.lastname@example.org) so we may include them in future articles.