DEPARTMENT: The HeartBeat of Case ManagementDo You Ever Wonder?Owen, Mindy RN, CRRN, CCMAuthor Information Mindy Owen, RN, CRRN, CCM, has worked in critical care neurosurgery and rehabilitation and as a charge nurse of neuro intensive care unit and step-down unit at Milwaukee County Medical Complex. She helped design, develop, and implement an SCI-TBI rehabilitation at Wesley Regional Medical Center in Wichita, Kansas. Mindy was the 1st regional director of case management for Intracorp. She is a charter board member of Case Management Society of America (firstname.lastname@example.org). Address correspondence to Mindy Owen, RN, CRRN, CCM, 4613 Coral Springs, Florida 33067 (email@example.com). The intent of this column is meant to speak to the heart of case management—our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Professional Case Management: January-February 2009 - Volume 14 - Issue 1 - p 46–47 doi: 10.1097/01.PCAMA.0000343147.19754.08 Buy Metrics © 2009 Lippincott Williams & Wilkins, Inc.