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Silence Kills: A Case Manger's Guide to Communication Breakdowns in Healthcare Part I of III

Moss, Emily MD; Maxfield, David

Professional Growth

Emily Moss, MD, is a senior consultant for VitalSmarts, an innovator in corporate training and organizational performance. At VitalSmarts she develops resources to enhance training programs and provide support to leaders and trainers who use Crucial Conversations to improve organizational effectiveness, build teams, and enrich relationships.

David Maxfield is the director of research for VitalSmarts (, where he is leading a series of consulting and research projects on the role crucial conversations play in medical errors, employee retention, and patient satisfaction.

Address correspondence to Brittney Maxfield (

© 2007 Lippincott Williams & Wilkins, Inc.