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Leveraging Interprofessional Team-Based Care Toward Case Management Excellence

Part 2, Team Development, Interprofessional Team Activation, and Sustainability

Fink-Samnick, Ellen MSW, ACSW, LCSW, CCM, CRP

doi: 10.1097/NCM.0000000000000393
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Health care teams are constructive and efficient ways to approach, assess, coordinate, plan, and facilitate the client-centric and population-based care. Some iteration of team is in place across most practice settings, comprising different professionals and specialists, from multidisciplinary, interdisciplinary, and transdisciplinary to the most recent interprofessional model. This 2-part article series sets the tone for how interprofessional team-based care (IPTBC) empowers the care process. Part 1 focused on the history and fundamental concepts of interprofessional models, with outcomes to promote the value proposition for IPTBC implementation.

This Part 2 article focuses on the identification of seminal group development and team processes. An original model, the Interprofessional Team Activation Cycle (ITAC), is presented, as well as defined tactics for professional case managers to promote successful implementation of IPTBC in their organizations.

Purpose/Objectives: This article:

  1. Identifies deterrents to implementing IPTBC;
  2. Explores timely and successful IPTBC models across the industry;
  3. Discusses models of group and team development;
  4. Explores the ITAC for professional case management; and
  5. Identifies 10 tactics for case managers to sustain successful IPTBC.

Primary Practice Setting(s): Applicable to all health and behavioral health settings where case management is practiced.

Findings/Conclusions: Shifts in reimbursement models, organizational cultures, and client populations have yielded emphasis on the swift IPTBC implementation. In addition, the recognition of team development as a fluid process endemic to achieve client-centric outcomes and organizational return on investment mandates a keen eye to the phases of a team implementation, especially those that are interprofessional in scope.

Implications for Case Management Practice: With case management so closely linked to the fiscal imperatives of organizations, engagement in IPTBC is a necessity for every practice setting yet not always implemented properly or successfully. Poor team collaboration contributes to unsuccessful outcomes for clients, increased costs, and concerning quality and risk management issues for the organization. Models focused on group development serve to support how health and behavioral health organizations consider and implement interprofessional teams.

Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP, is an award-winning, industry subject matter expert who empowers health care's transdisciplinary workforce through professional speaking, writing, mentoring, and consultation. Ellen is an esteemed author with more than 100 publications to her credit. She has authored content for the industry's knowledge projects for case managers, including books, chapters, and articles on the Ethical Use of Case Management Technology, Workplace Bullying, Collaborative Care, and the Social Determinants of Health.

Address correspondence to Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CRP, EFS Supervision Strategies, LLC, Burke, VA 22015 (efssupervision@me.com).

The author reports no conflicts of interest.

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