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Population Health Management

Coming of Age

Zander, Karen, MS, RN, CMAC, FAAN

doi: 10.1097/NCM.0000000000000265

Purpose: Population health is finally catching up with itself. Before it was known as disease management, it began at New England Medical Center in Boston, MA (now Tufts Medical Center), more than 30 years ago.

Implications for Case Management Practice: Take-away ideas: (1) population health management is about segmenting and targeting specific patient populations for interventions that are evidence based; (2) there are currently many examples of population health management; (3) population health management will not work without social workers and nurse navigators/care coordinators working side by side.

Primary Practice Setting: All health care settings.

Karen Zander, MS, RN, CMAC, FAAN, is President and CEO of The Center for Case Management. Her pioneering work with clinical case management and CareMap systems, begun at New England Medical Center Hospitals (Now Tufts Medical Center) in Boston more than 30 years ago, is internationally recognized. Hospitals and Health Networks named her a “Cutting Edge” leader. She is the author of many articles about case management and editor of The New Definition newsletter. Ms Zander has also written several case management texts: (1) Competency Evaluation Tools for Case Management Professionals, (2) Emergency Department Case Management: The Compendium of Best Practices second edition with K. Walsh, and Hospital Case Management Models: Evidence Connecting the Bedside to the Boardroom and a second edition: Case Management Models: Best Practices for Health Systems and ACOs, also from HCPro. Ms Zander holds a BSN from Illinois Wesleyan University, an MS in Psychiatric-Mental Health Nursing from Boston University, postgraduate credits from Massachusetts Institute of Technology, and a Doctorate in Humane Letters (DHL), honoris causa, from Illinois, Wesleyan University. She has been on the Partners Care at Home Patient/Family Advisory Board for 3 years, and has been a cellist in the New Philharmonia Orchestra for over 25 years.

Address correspondence to Karen Zander, MS, RN, CMAC, FAAN, The Center for Case Management, 386 Washington St, Wellesley, MA 02481 (;

The authors report no conflicts of interest.

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