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Leadership Presence

A “Must” Skill for Impactful Case Manager–Client Relationship

Tahan, Hussein M., PhD, RN, FAAN

doi: 10.1097/NCM.0000000000000325
Departments: Guest Editorial

Successful case manager–client relationships are those that demonstrate a humanistic, personal, empathetic, and empowering approach to health care provision. This editorial discusses leadership presence as an essential skill for professional case management practice and the impact of such relationships on the client/support system experience of care. It also presents a framework for building impactful and therapeutic relationships. In addition, it offers a list of key strategies that contribute to the success of the professional case manager.

Hussein M. Tahan, PhD, RN, FAAN, is a case management consultant, expert, author, and researcher. Dr Tahan has more than 25 years of experience in hospital management and operations and case management practice, is a member of the Professional Case Management journal's editorial advisory board, coauthor of multiple textbooks on case management including CMSA's Core Curriculum for Case Management and Case Management: A Practical Guide for Education and Practice, chief knowledge editor of the Case Management Body of Knowledge online portal sponsored by the Commission for Case Manager Certification, and the recipient of CMSA's 2016 Lifetime Achievement Award for his contribution to the field of case management. Dr Tahan can be reached at

Editor's Note: The Professional Case Management journal's Guest Editorial is from Dr. Tahan, a prolific author who has written some of the most noted “classics” in case management. In this last issue of 2018, Dr. Tahan touches on an advanced concept of what an evolved case manager (and human being) looks like. In the vein of mindfulness, and living fully in the present, this leadership model is about relationships, whether between a case manager and a patient, or whether between a case manager and the health care team. Here's to a new case management classic article and great model for 2019! — Suzanne K. Powell

The author reports no conflicts of interest.

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