Like the professional definitions of case management, the practice of hospital management is a dynamic process. However, because hospital case management programs come in so many shapes and sizes, there is a widespread tendency to forego the process and instead focus on the static tasks associated with utilization review and discharge plan arrangements. As a result, the research identifying best practices is inhibited and hospital case management practice is constrained. This article speaks to the need for a standard approach to hospital case management and offers a model that positions the hospital case manager as the primary patient advocate and physician partner that are among the essential ingredients for successful participation in accountable care organizations, progression-of-care management, and transitions of care support.
Acute care hospitals, integrated delivery systems.
- Hospital case managers must practice in accordance with the professional process of case management.
- Hospital case management programs must be structured in such a way as to support the professional process of case management.
- The roles and responsibilities of hospital case managers must be unmistakably defined to make certain that proactive advocacy is visible as the essential ethical obligation.
Stefani Daniels, MSNA, RN, ACM, CMAC, has held academic appointments at Columbia University, University of Pennsylvania, and Nova Southeastern School of Business and Entrepreneurship in Ft Lauderdale, FL. She is the President and Managing Partner of Phoenix: The Hospital Case Management Company and is the co-author of the popular book The Leader's Guide to Hospital Case Management.
Address correspondence to Stefani Daniels, MSNA, RN, CMAC, ACM, Phoenix: The Hospital Case Management Company, 1401 South Ocean Boulevard, Pompano Beach, FL 33062 (firstname.lastname@example.org).
In this article, “HCM” may designate a “hospital case manager” or signify “hospital case management.”
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