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Case Managers' Roles and Functions: Commission for Case Manager Certification's 2004 Research, Part I

Tahan, Hussein A. DNSc, RN, CNA; Huber, Diane L. PhD, RN, FAAN, CNAA, BC; Downey, William T. PhD, CCM, CRC

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The Commission for Case Manager Certification (CCMC) conducted its third case managers' role and functions study in 2004. The purpose of this research was to validate the currency and relevancy of the certified case manager examination. The results of this study are shared in 2 parts of an article. Part I discusses the process the CCMC used for the development of the Case Manager's Role and Functions Survey Instrument (CMRFSI). The research leads to the identification of 6 new essential functions and 6 new knowledge areas, which describe case management practice. These findings were based on the survey of a large national sample of practicing case managers. Part II continues the analysis of the survey results and focuses on identifying the empirical activity and knowledge domains of case management practice, using factor analysis. It also discusses the similarities and differences found among various subgroups of case managers who were compared on the basis of certain demographic variables. In addition, it summarizes future changes in the field of case management as perceived by those who participated in the study.

Hussein A. Tahan, DNSc, RN, CNA, is the Executive Director of Quality International, International Services and Corporate Health, New York Presbyterian Hospital, New York. He is also the immediate past chair of the Commission for Case Manager Certification (CCMC), chair of CCMC Exam and Research Committee, and a member of the editorial board of Lippincott's Case Management. In addition, he is the coauthor of The Case Manager's Survival Guide: Winning Strategies for Clinical Practice.

Diane L. Huber, PhD, RN, FAAN, CNAA, BC, is a Full Professor at the College of Nursing and the College of Public Health, the University of Iowa, Iowa City, teaching and doing research in case management and nursing administration. She is a past chair of CCMC and a current member of the Exam and Research Committee, the editor of the book Disease Management: A Guide for Case Managers, and a member of the editorial board of Lippincott's Case Management.

William T. Downey, PhD, CCM, CRC, is the Adjunct Assistant Professor at University of Arizona in Tucson, where he teaches rehabilitation counseling and case management in the rehabilitation program. He has been a part of the CCMC since its inception. He also is a current member of the CCMC's Exam and Research Committee.

Address correspondence to Hussein A. Tahan, DNSc, RN, CNA, International Services and Corporate Health, New York Presbyterian Hospital, New York, NY 10022 (hut9001@nyp.org).

This article was written on the basis of the report of the Commission for Case Manager Certification's (CCMC's) 2004 Case Manager Role and Function Study conducted in consultation with Thomson Prometric, Inc.

The authors thank the CCMC for funding this research and acknowledge the contributions of Dr Linda Montgomery of Thompson Prometric, Inc., for her consultative services on this study. They also extend special thanks to all the CCMC commissioners and headquarters' staff, especially Cheryl Gross.

© 2006 Lippincott Williams & Wilkins, Inc.