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Designing Measurements to Assess Case Management Outcomes

Mateo, Magdalena A. PhD, RN, FAAN; Matzke, Karen MS, RN; Newton, Cheryl MSN, RN, CCRN, CNRN


Evaluating outcomes begins with determining the goals of case management. As the emphasis on the delivery of cost-effective patient care increases, comparing outcomes across settings is desirable and essential. A key component to comparing how an organization rates with similar institutions is to identify commonly used measures. Conducting a literature search, benchmarking, participating in initiatives of accrediting bodies, and establishing ways to collect and manage reliable and valid data are vital in laying the groundwork for an organization’s ability to join evaluation projects across settings.

At the time of original publication, Magdalena A. Mateo, PhD, RN, FAAN, was Director of Education and Professional Development, in the Department of Nursing at the Mayo Medical Center, Rochester, Minnesota. Dr. Magdalena is currently an Associate Professor, Northeastern University, School of Nursing, Boston, Mass.

Karen Matzke, MS, RN, was Clinical Director of the Orthopedic/Rehabilitation/Outpatient Surgery Section, in the Department of Nursing, Mayo Medical Center, Rochester, Minn. She is currently Vice President, Nursing and Patient Care Services, Franciscan Skemp Healthcare, La Crosse, Wis.

Cheryl Newton, MSN, RN, CCRN, CNRN, was Director of Patient Care Services American Transitional Hospitals, Inc., Columbus, Ohio. She is currently a Clinical Nurse Specialist, The Ohio State University Medical Center, Columbus, Ohio.

Address reprint requests and correspondence to: Magdalena A. Mateo, PhD, RN, FAAN, 30 Aletha Road, Needham, MA 02492 (e-mail:

© 2002 Lippincott Williams & Wilkins, Inc.