Rising health care costs and increasingly demanding patients are only some of the challenges faced by academic plastic surgery services in their pursuit of excellence in education, research, and patient care. Benchmarking, when correctly applied, is a powerful tool that can help services learn from each other's experiences. This study aimed at creating the first benchmarking report summarizing performance indicators and management practices of some of the most complete academic plastic surgery units in the United States. Results provide an opportunity for plastic surgery leaders to benchmark against their own units, identify eventual gaps, and improve their performance as needed.
Los Angeles, Calif.; São Paulo, Brazil; and Dallas, Texas
From the Anderson School of Management, University of California, Los Angeles; the Division of Plastic Surgery, Federal University of São Paulo; the Department of Plastic Surgery, University of Texas Southwestern Medical Center; and the Department of Orthopedic Surgery, David Geffen School of Medicine at the University of California, Los Angeles.
Received for publication September 12, 2011; accepted January 3, 2012.
Disclosure:This study was funded by authors only. The authors have no financial interest to declare in relation to the content of this article.
Elaine Horibe Song, M.D., Ph.D., M.B.A.; 116 Foxglove Lane, Walnut Creek, Calif. 94597, email@example.com