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An Exploration of Parental Satisfaction With an Advanced Practice Physical Therapy Clinic in Pediatric Orthopedics

O Mir, Marie, BSc (Physio), MISCP; O' Sullivan, Cliona, PhD, MSc Physio; Blake, Catherine, PhD, MA Stats; Lennon, Olive, PhD, MSc (Health Informatics), BPhysiotherapy

doi: 10.1097/PEP.0000000000000586
RESEARCH REPORTS
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Purpose: To evaluate parent satisfaction of patients attending a novel advanced practice physical therapy clinic in pediatric orthopedics.

Methods: A cross-sectional survey collected data using 2 approaches: a modified version of the VSQ-9 and open-ended responses. The component structure of the Visit Specific Satisfaction Questionnaire (VSQ) was explored and the Cronbach alpha assessed internal consistency. Responses were summarized as mean (95% CI). An inductive content analysis was performed for open-ended responses.

Results: Satisfaction ratings were excellent. A 2-component structure for the VSQ was confirmed. The Cronbach alpha coefficient was 0.85, indicating high internal consistency. Emergent themes were mostly positive in relation to Time, Communication, Professionalism, and Service Delivery, with Physical Resources receiving negative comments.

Conclusions: This study evaluated parent satisfaction with a novel advanced practice in pediatric orthopedics, demonstrating high levels of satisfaction and identifying positive and negative themes that impact parent perceptions of quality of care.

This study evaluated parent satisfaction of patients attending a novel advanced practice physical therapy clinic in pediatric orthopedics.

Physiotherapy Department (Ms O Mir), Our Lady's Children's Hospital, Crumlin, Dublin, Ireland; School of Public Health, Physiotherapy and Sport Science (Drs O' Sullivan, Blake, and Lennon), University College Dublin, Dublin, Ireland

Correspondence: Marie O Mir, BSc (Physio) MISCP, Physiotherapy Department, Our Lady's Children's Hospital, Crumlin, Dublin 12, Ireland (marieomir@gmail.com).

Grant Support: This study was supported by funding from the National Children's Research Centres, Crumlin, Dublin, Ireland.

At the time this paper was written, Marie O Mir was a PhD candidate at the School of Public Health, Physiotherapy and Sport Science, University College Dublin.

Supplemental digital content is available for this article. Direct URL citation appears in the printed text and is provided in the HTML and PDF versions of this article on the journal's Web site (www.pedpt.com).

The authors declare no conflicts of interest.

Copyright © 2019 Academy of Pediatric Physical Therapy of the American Physical Therapy Association