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Edwards, Lyn

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Pathology - Journal of the RCPA: 2010 - Volume 42 - Issue - p S7
  • Free

International research shows doctors have the potential to reduce the risk of litigation by improving communication skills and better managing patient expectations.

This presentation examines practical preventative skills and techniques doctors can implement to reduce exposure to litigation and complaints.

This presentation will present an overview of:

* the research behind patient motivation to litigate and complain

* the importance of understanding and addressing patient expectations

* the role of good communication in preventing complaints and claims

* the importance of effective relationships with colleagues to reduce risk.

International research identifies doctor‐patient communication as the major and common contributor to causes for litigation. This presentation presents important ideas and concepts to assist doctors to reduce claims and complaints.

© 2010 Royal College of Pathologists of Australasia