The healthcare industry has historically rewarded providers on the basis of the volume of services rendered, rather than the value of those services. Through the commitment of the Department of Health and Human Services, new programs and legislation have been created to tie provider payment based on the achievement of the Triple Aim: improve the patient experience, reduce cost, and improve overall health. As a result, new programs and legislation have emerged, resulting in the need for cultural shifts, new skills, and new technology for health systems, providers, and patients. This article describes this transition and explores the various operational considerations that will need to be had in order to attain success in this new age of healthcare.
Renée M. Glanzman, MS-Health Systems Management, CMPE, Care Transformation Manager and Compliance Officer, Midwest Orthopaedics at Rush, Chicago, IL.
The author and planners have disclosed no potential conflicts of interest, financial or otherwise.