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Measurement of Nurse Job Satisfaction Using the McCloskey/Mueller Satisfaction Scale

Tourangeau, Ann E.; McGillis Hall, Linda; Doran, Diane M.; Petch, Teresa

Features

Background: Originally developed to rank rewards that nurses value and that encourage them to remain in their jobs, the McCloskey/Mueller Satisfaction Scale (MMSS) is being used extensively in research and practice to measure nurse job satisfaction. Since its original development in 1990, limited evidence of psychometric properties of the MMSS has been reported.

Objective: To investigate and report the psychometric properties of the MMSS when used in 2003 to measure hospital nurse job satisfaction.

Methods: Data from a survey of 8,456 nurses were used to establish psychometric properties of the MMSS. Dimensionality was tested using confirmatory and exploratory factor analyses. Validity of new MMSS factors was tested by investigating relationships of the new factors with theoretically related concepts and by testing ability of the new factors to predict nurses' intentions to remain employed in their hospitals. Reliability coefficients of the new factors are reported.

Results: The original eight factors could not be replicated satisfactorily using confirmatory factor analysis. Exploratory factor analysis found a seven-factor model rather than the original eight factors previously reported. Validity of this new model was supported. However, similar to the original instrument, weak internal consistency reliability coefficients were found for three of the new MMSS factors.

Discussion: From a research perspective, using an instrument with 23 items that measure 7 aspects of nurse job satisfaction is more desirable than an instrument with 31 items. However, MMSS items must be redeveloped to improve internal consistency of factors.

Ann E. Tourangeau, RN, PhD, is Assistant Professor, Faculty of Nursing, University of Toronto, is Career Scientist, Ontario Ministry of Health and Long-term Care, and is Adjunct Scientist, Institute for Clinical Evaluative Sciences, Ontario, Canada.

Linda McGillis Hall, RN, PhD, is Associate Professor, Faculty of Nursing, University of Toronto, and is New Investigator, Canadian Institutes of Health Research, Ottawa, Ontario, Canada.

Diane M. Doran, RN, PhD, is Professor and Associate Dean; and Teresa Petch, MHSc, is Research Coordinator, Faculty of Nursing, University of Toronto, Ontario, Canada.

Accepted for publication October 24, 2005.

The authors wish to acknowledge gratefully the Canadian Institutes of Health Research for funding the study Nursing and Other Determinants of Hospital Level Outcomes such as 30-Day Mortality and Readmission Rates and the Canadian Health Services Research Foundation for funding the study Nurse Staffing and Work Environments: Relationships with Hospital-Level Outcomes.

Dr. Ann Tourangeau wishes to acknowledge gratefully the support she receives from the Career Scientist program of the Ontario Ministry of Health and Long-term Care. Dr. Linda McGillis Hall wishes to acknowledge gratefully the support she receives from the New Investigator program of the Canadian Institutes of Health Research.

Corresponding author: Dr. Ann E. Tourangeau, RN, PhD, is, Assistant Professor and Career Scientist, Faculty of Nursing, University of Toronto, 215-155 College St., Toronto, Ontario, Canada, M5T 1P8; Career Scientist, Ontario Ministry of Health and Long-term Care; and Adjunct Scientist, Institute for Clinical Evaluative Sciences, Ontario, Canada (e-mail:ann.tourangeau@utoronto.ca).

© 2006 Lippincott Williams & Wilkins, Inc.