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It's all connected! Patient experience and healthy practice environments

doi: 10.1097/01.NUMA.0000490399.92547.1e
CE Connection

GENERAL PURPOSE: To provide information about how a healthy work environment drives a positive patient experience. LEARNING OBJECTIVES: After completing this continuing-education activity, you'll be able to: 1. List elements of a healthy work environment and employee engagement. 2. Identify the interrelatedness of a healthy work environment and patient experience.

  1. When applying Maslow's hierarchy of needs to engage employees, the basic level for employees is termed
    1. engaged.
    2. inspired.
    3. satisfied.
  2. Which term best describes a state of emotional involvement or commitment?
    1. engagement
    2. inspiration
    3. satisfaction
  3. According to an HBR article, which is a characteristic of inspired employees?
    1. driven by meaning and purpose
    2. highly educated
    3. take leadership into their own hands
  4. Which generation has been found to be the least engaged in their work?
    1. baby boomers
    2. generation X
    3. millennials
  5. Which is an element that helps connect employee engagement and business outcomes?
    1. encouraging individual accomplishments
    2. ensuring basics are met
    3. having role models among peers
  6. Press Ganey found that one driver to employee engagement was being
    1. appreciated by peers.
    2. in charge.
    3. treated with respect.
  7. Which element was added to the Triple Aim to create the “quadruple aim”?
    1. enhanced patient experience
    2. improved health
    3. positive work environment
  8. Which is an AACN standard for an environment of nursing excellence?
    1. independent decision making
    2. meaningful recognition
    3. skilled leadership
  9. According to Seppala and Cameron, which is a characteristic of a positive work culture?
    1. caring
    2. emphasizing outcomes
    3. having goals in common
  10. A positive workplace is described as one that increases employee resiliency and well-being, allowing for improved organizational
    1. finances.
    2. outcomes.
    3. structures.
  11. Results from a Press Ganey survey revealed that a key driver of nurse engagement is that the organization
    1. conducts business ethically.
    2. provides personalized care.
    3. supports staff needs.
  12. The upper-level drivers of nurse engagement are respect, trust, belonging, pride, and
    1. career development opportunities.
    2. fair pay.
    3. recognition.
  13. Results from a Cleveland Clinic study found that an important aspect of the patient experience for patients and their families was
    1. being responsive.
    2. demonstrating care and concern.
    3. having a clean environment.
  14. Which best describes what patients really want from their nurses?
    1. caring and concern
    2. clinical skills
    3. clinical knowledge
  15. Which is a principle of patient engagement?
    1. consistency
    2. responsiveness
    3. transparency
  16. Dempsey found that organizations with the top 20% of employee engagement scores have HCAHPS scores in which percentile range across all domains?
    1. 40th to 54th
    2. 60th to 74th
    3. 80th to 94th
  17. The RBC model focuses on the power of
    1. positive thinking.
    2. relationships.
    3. the environment.
  18. Which is a key factor in the connection between employee engagement, patient experience, and clinical excellence?
    1. authentic leadership
    2. cultivating relationships
    3. inspirational management
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