FeatureAuthentic caring Rediscover the essence of nursingMcClendon, Pat DNP, RN Author Information Pat McClendon is the founder of Saving Nurses, a nurse leader professional development service, in Temecula, Calif. The author has disclosed no financial relationships related to this article. Nursing Management (Springhouse) 48(10):p 36-41, October 2017. | DOI: 10.1097/01.NUMA.0000524813.18664.7c Buy Metrics In Brief Scripted, formulaic encounters have become dominant in today's healthcare landscape. Boost patient and nurse satisfaction rates with an authentic caring approach to patient care. Wolters Kluwer Health, Inc. All rights reserved.